Privacy Policy

1. Introduction

ShockSign ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic signature and document management service.

Please read this Privacy Policy carefully. By using ShockSign, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and email address
• Phone number (if provided)
• Billing information and payment details
• Company name and job title (if applicable)
• Account credentials

Document Information

When you use our Service, we process and store:

• Documents you upload for signature
• Signature images and data
• Form submissions and responses
• Audit trail information (timestamps, IP addresses, actions taken)

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send transactional notifications about your account and forms
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Create and maintain audit trails for signature verification

4. Communications

Transactional Communications: We will send you emails and/or SMS notifications regarding your account activity, document status, and form submissions. These are essential service communications that you cannot opt out of while using the Service.

Marketing Communications: With your separate consent, we may send you promotional materials and marketing communications. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe link in our emails.

Note: Your notification preferences for account and form-related communications will not be used for marketing purposes.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• With your consent: When you direct us to share information with third parties
• Service providers: With vendors who perform services on our behalf (payment processing, hosting, analytics)
• Document recipients: When you send documents for signature, recipients will see your name and email
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Secure data centers with physical access controls
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain data as necessary to:

• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain audit trails for signed documents

You may request deletion of your data by contacting us, subject to legal retention requirements.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request a portable copy of your data
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@shocksign.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our Service
• Improve our Service based on usage patterns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@shocksign.com