Question 1

How do I send a document for signature?

Accepted Answer

Upload a PDF from your dashboard, add recipient email addresses, place signature fields on the document, and click Send. Recipients receive an email with a secure link to review and sign.

Question 2

What file formats are supported?

Accepted Answer

ShockSign supports PDF files for signing. You can upload PDFs directly or use our templates to generate documents. Most common office formats can be converted to PDF before uploading.

Question 3

Are ShockSign signatures legally binding?

Accepted Answer

Yes. ShockSign signatures comply with the ESIGN Act and eIDAS regulation, making them legally binding in the US, EU, and most countries worldwide. Each signature includes a full audit trail with timestamps and IP addresses.

Question 4

How do I use templates?

Accepted Answer

Go to Templates in your dashboard, click Create Template, upload a document, and place reusable signature fields. When you need to send it, select the template, add recipients, and send.

Question 5

How do I set up the API?

Accepted Answer

Navigate to Settings, then API Keys, and generate a new key. Authenticate requests by passing your key in the X-API-Key header. See the API documentation for endpoints and examples.

Question 6

How do I set up webhooks?

Accepted Answer

Go to Settings, then Integrations, then Webhooks. Add your HTTPS endpoint URL and select which events to subscribe to (for example document.signed, document.completed). ShockSign will POST event data to your endpoint in real time.

Question 7

How do I add team members?

Accepted Answer

Go to Settings, then Team, and click Invite Member. Enter their email address and assign a role (Admin, Member, or Viewer). They will receive an email invitation to join your organization.

Question 8

What's included in each plan?

Accepted Answer

The free trial includes 1 document over 7 days with all Professional features. Starter ($12/mo or $115/yr) includes 10 documents per month, 3 templates and API access. Professional ($29/mo or $278/yr) includes 50 documents, 10 templates, Contract Intelligence, webhooks, the form builder, embeddable signing and up to 5 team members. Business ($99/mo or $950/yr) includes unlimited documents, templates and team members, custom branding, bulk send and advanced analytics. Enterprise offers custom limits, SSO and dedicated support.

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